Merchandise returned to WIKA for any reason must have WIKA supplied Return Merchandise Authorization (RMA) number. Warranty returns also require proof of purchase / original purchase order number. All return require the original purchase order number if applicable. If the original purchase order number is not available, a new purchase order number is acceptable for credit and rebilling.
An RMA is valid for 30 days from issuance and merchandise must arrive at WIKA within the validity period.
To request an RMA or report a customer complaint, contact the RMA Group in three ways:
For Western Canada
- Phone: +1 780 463 7035
(Hours for phone support are Monday-Friday, 8:00 AM – 5:00 PM MST. If calling after regular business hours or during a holiday, please leave a voicemail message.) - Fax: +1 780 462 0017
- E-mail: [email protected]
For Eastern Canada
- Phone: +1 905 337 1611
(Hours for phone support are Monday-Friday, 8:00 AM – 4:30 PM EST. If calling after regular business hours or during a holiday, please leave a voicemail message.) - Fax: +1 905 337 2716
- E-mail: [email protected]
A customer return specialist will review your request and contact you if more information is required. If all information is available and meets RMA policy requirements, an RMA form with your unique RMA number will be issued to you within 24 hours of receipt of your request.
You may return the product to WIKA, freight pre-paid. Your signed RMA form must accompany the return.